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Patient Preference Using a HIPPA Compliant Healthcare Texting App Over Conventional Telecommunication Público Deposited

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MLA citation style

Benavente, Kevin, Szotek, P, and Banaschak, Cory. Patient Preference Using a Hippa Compliant Healthcare Texting App Over Conventional Telecommunication. . 2020. https://mushare.marian.edu/concern/generic_works/c9497658-e98a-42f9-bf6f-c48957819338?locale=pt-BR

APA citation style

Benavente, Kevin, Szotek, P, & Banaschak, Cory. (2020). Patient Preference Using a HIPPA Compliant Healthcare Texting App Over Conventional Telecommunication. https://mushare.marian.edu/concern/generic_works/c9497658-e98a-42f9-bf6f-c48957819338?locale=pt-BR

Chicago citation style

Benavente, Kevin, Szotek, P, and Banaschak, Cory. Patient Preference Using a Hippa Compliant Healthcare Texting App Over Conventional Telecommunication. 2020. https://mushare.marian.edu/concern/generic_works/c9497658-e98a-42f9-bf6f-c48957819338?locale=pt-BR

Note: These citations are programmatically generated and may be incomplete.

The ability to communicate with patients effectively continues to be a major hindrance for physicians and physician offices. Coordinating care via conventional telecommunication, involving making calls to a healthcare facility or call-center for appointments and follow-up. is often fraught with the difficulties of long wait times, which in tum discourages patients' confidence in obtaining timely and appropriate care. Despite this. the prevalence of call centers in medical practices is predicted to increase within the next decade2. The advent of numerous technologic advancements and software solutions have offered opportunities to enhance the accessibility of healthcare providers with their patients. Specifically, multiple mobile device "apps" have sprouted in the healthcare field, specifically designed to be HIPPA compliant and utilized by providers). Various EMR-linked patient portal applications nave shown to be well received and helpful in avoiding unnecessary ER and office visits-4. While many of these systems allow for updates to be posted on patient's computer or mobile devices, research into the effectiveness and practicality of smartphone exclusive applications. utilizing direct-to-provider texting features is lacking, We investigated patient preference using a smartphone, HIPPA compliant healthcare texting app, compared to conventional telecommunication with the office. in perceived quality of care. as well as surveyed the impact that these interfaces have on preventing unwarranted ER visits.

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